What is a Party Marshal and a Skate Buddy?

Skate Party Marshals are for children’s skate parties of up to 8 children; you can book for a Skate Party Marshal over the phone or by contacting the Customer Service team at [email protected] or once we are open at the Customer Service office. The Party Marshal will be on hand to give hints and tips to the group on how to skate safely, and they’ll be on hand to support the less confident skaters and ensure you have a super time on the ice. An adult will be required to accompany children on the ice as per our Ts & Cs. One Adult can supervise up to 6 children. The cost of a Party Marshal is £45.00

In a Skate Buddy session, one of our talented Skate Marshals will help you with the basics of ice skating on a 1-2-1 or 1-2-2 basis. Supporting you with building your confidence on the ice and showing you how magical ice skating can be. The Skate Buddy sessions can be booked for up to two adults or two children per Skate Buddy. An adult will be required to accompany children on the ice as per our Ts & Cs. One Adult can supervise up to 6 children. The cost of a Skate Buddy is £40.00

Skate Buddies and Party Marshals can be booked over the phone by calling 0207 418 2423 or via email at [email protected] or in person once we are open at the Customer Service office. The bookings should be made at the same time or after booking your Skate tickets and at least 1 week before your Skate session, to ensure we have enough staff to cover the roles.  

The right to refuse entry to and/or ask people to leave

We reserve the right to refuse entry to and/or ask people to leave the event in reasonable circumstances, including without limitation for health and safety or licensing reasons, if you behave in a manner which has or is likely to affect the enjoyment of other persons at the event; if you use threatening, abusive or insulting words or mannerisms; if, in our reasonable opinion, you are acting under the influence of alcohol or drugs; if you are unable, when required, to produce proof of identity or age; if you don’t listen to our staff; if you breach these terms; or if your ticket is void.

Code of Conduct

Ice skating is a sport with inherent risks. Guests skate at their own risk.

Tickets are non-exchangeable and non-refundable.

Ticket holders under the influence of alcohol will not be permitted on the rink.

For more information please visit our Code of Conduct Page.

Associations and Memberships

We are proud members of the Ice Rink Managers Association (IRMA), and we subscribe to and follow the guidance of the British Ice Skating and The Purple Guide

What is the ice rink size/capacity?

Ice Rink Canary Wharf has a capacity of 360 per session.

Are there places near the ice rink to do my Christmas shopping?

Yes, there are a number of shopping malls close by with many popular retailers and restaurants, please visit www.canarywharf.com/shops-services for more details.

What do I do if I’ve lost something during my visit?

If you think you may have lost something during your visit, please visit the Customer Service office as soon as possible. If you’ve already left Canary Wharf, please visit our Contact Us page to fill out a form.

Are there toilets at the ice rink?

Yes, there are toilets just outside of the venue, so you’ll need to take your skates off and put on your shoes. Please visit the Customer Services office if you need help locating them.

Is there wheelchair access?

Wheelchair users have full access to the venue and manual wheelchair access to the ice rink. For all electric wheelchairs or other requirements, please contact us prior to your visit for more information.

We also host dedicated wheelchair user sessions at Ice Rink Canary Wharf, the tickets for these are already available on our website.

Please note that wheelchair users must be accompanied on the ice by a competent skater – the accompanying carer skates for free. To book a carer ticket or if you have any other questions with regards wheelchair users, please email [email protected] and we will get back to you as soon as possible.

Can I bring my friends to watch?

Spectators are welcomed at Ice Rink Canary Wharf free of charge.

They can watch from The Grandstand Bar, which has a fantastic rinkside view.