What shall I do when I arrive?

If your child requires a skate aid (Penguin or Snowman), then head to the Customer Service office; otherwise, you can go straight to the scanning point and then into the skate exchange to get your skates on.

Ensure all belongings are secured in the lockers provided, and make your way to the scanning point, presenting your confirmation email with your unique QR code. Please arrive in good time to avoid queueing before you pick up your skates.

Our system will allow you to enter up to 30 minutes before the start of your session. If you are earlier than 30 minutes, head to The Oasis Bar & Terrace for all your favourite winter warmers and refreshments and watch the other skaters.

Should you have any questions, you can speak to one of our team members or head to the Customer Service office inside the Skate Exchange.

Skate boot hire is free and included in your ticket price.