Where can I leave my bags?

Please note that no bags are permitted on the ice, so we encourage you to only bring the essentials with you. All bags (handbags, rucksacks, man-bags, purses etc.) must be placed in the lockers provided. You will be able to use a £1.00 coin in our lockers. If you don’t have a £1.00 coin for…

When should I arrive?

Please make sure you arrive at the ice rink at least 25 minutes before your skating session is due to start. This will allow enough time to get the correct size skates and store your personal belongings. During busy periods (Monday to Friday after 17:00 and Saturday & Sunday after 12:00), we recommend arriving up…

What should I wear?

To make your visit as enjoyable as possible, we recommend that your clothing is suitable for your time on the ice and the weather. We advise wearing trousers or tracksuit bottoms as these will dry quicker than denim if you get wet. Please bring long socks, a warm waterproof jacket, gloves and a hat ready…

What shall I do when I arrive?

If your child requires a skate aid (Penguin or Snowman), then head to the Customer Service office; otherwise, you can go straight to the scanning point and then into the skate exchange to get your skates on. Ensure all belongings are secured in the lockers provided, and make your way to the scanning point, presenting…

What happens in bad weather?

There’s little chance of general bad weather cancelling play with our magnificent roof, lit up by the glow of our magnificent lighting display and our shimmering giant mirror ball, so come rain or shine, the British weather won’t stop this year’s fun winter day out. We want you to be able to enjoy your skate…