When should I arrive?

Please make sure you arrive at the ice rink at least 25 minutes before your skating session is due to start. This will allow enough time to get the correct size skates and store your personal belongings. During busy periods (Monday to Friday after 17:00 and Saturday & Sunday after 12:00), we recommend arriving up to 30 minutes before your session starts.

If you arrive late, you will be allowed on the ice, but you may not have your entire skating session and can only stay for the remainder of your booked session.
Please note that all sessions are 45 minutes.

Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

Is there parking?

Canary Wharf has 6,000 car parking spaces of which 2,500 are in public car parks; pedal and motorcycle parking is also available at several locations.

Canary Wharf has four underground public car parks, three of which lead directly into Cabot, Canada and Jubilee Place shopping malls.

  • Canada Square Car Park: Entrance on Montgomery Street (use E14 5EW for sat nav); this entrance is the closest to Ice Rink Canary Wharf
  • Cabot Square Car Park: Entrance on Cooks Close (use E14 4AP for sat nav)
  • Jubilee Place Car Park: Entrance on Bank Street (use E14 5NY for sat nav)
  • Westferry Circus Car Park: Entrance on West India Avenue (use E14 4HD for sat nav)

Designated bays are available for disabled drivers and parents with children.

There is a height restriction of 2.0m in all car parks and all of the public car parks at Canary Wharf hold Park Mark safer parking awards.

All car parks are cashless, and will not accept cash payments. Please note the use of a debit/credit card or contactless method will need to be used to pay for your parking session.

How do I get there?

The ice rink is located in Canada Square Park, Canary Wharf, London, E14 5AB. If you wish to travel to Canary Wharf via public transport, please visit our How To Find Us page.

Do I need to do anything before I arrive?

Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.

If the date, time or quantity are not what you expected, please contact us as soon as possible on (0)207 418 2423, quoting your reference number.  

Please note our phone is only available during business hours from 21st October 2023. Please be advised that during peak times, our lines are extremely busy, and it may be quicker for you to contact the team via our Contact Us form.

Can I transfer my booked session time?

You will be unable to transfer your booked session time. If any session is cancelled or curtailed, ticket holders will be offered an alternative session (subject to availability). In the unlikely event that the venue manager deems it necessary to close the rink, alternative sessions will be offered subject to availability.

What is your refund policy?

We do not offer refunds on any purchased tickets. If any session is cancelled or curtailed, ticket holders will be offered an alternative session (subject to availability). In the unlikely event that the venue manager deems it necessary to close the rink, alternative sessions will be offered subject to availability. If you have been removed from the ice rink or venue for inappropriate behaviour, you will not be offered a refund or an alternative session.

Can I buy Gift Vouchers?

Yes, Gift Vouchers are available online, and can be personalised to suit the recipient. What a wonderful gift for anyone who is inspired by the European Figure Skating Championships or Dancing on Ice; there is no better place to craft the basic skills on ice. Gift Vouchers are available here.

Can I book a skating lesson?

Yes, whether you want to master a Biellmann spin or just learn to stand up – individual ice skating lessons on specific sessions, should be available from December, subject to availability with our dedicated British Ice Skating Association (formally known as NISA) qualified coaches. Details and booking information will be available from October 2023. If you have not found the information that you are looking for here, please Contact Us.

I have booked my ticket in advance, what do I do when I arrive?

If your child requires a skate aid (Penguin), head to the customer service desk; otherwise, you can go straight to the scanning point and into the skate exchange to get your skates on.

Our system will allow you to enter up to 30 minutes before the start of your session. If you are earlier than 30 minutes, please feel free to visit The Grandstand Bar for refreshments and watch the other skaters.

Do I need to print my ticket?

No, you can download it, and we can scan it from your smartphone.