Associations and Memberships
We are proud members of the Ice Rink Managers Association (IRMA), and we subscribe to and follow the guidance of the British Ice Skating and The Purple Guide
Are there toilets at the ice rink?
There are no toilets on site this season, but plenty in the Canary Wharf Malls. So you’ll need to take your skates off and put on your shoes. The nearest toilets are sign posted over by Waitrose entrance. Please visit the Customer Services office or ask a member of staff if you need help locating…
Are there places near the ice rink to do my Christmas shopping?
Yes, there are a number of shopping malls close by with many popular retailers and restaurants, please visit www.canarywharf.com/shops-services for more details.
What is your refund policy?
We do not offer refunds on any purchased tickets. If any session is cancelled or curtailed, ticket holders will be offered an alternative session (subject to availability). In the unlikely event that the venue manager deems it necessary to close the rink, alternative sessions will be offered subject to availability. If you have been removed…
Can I transfer my booked session time?
You will be unable to transfer your booked session time. If any session is cancelled or curtailed, ticket holders will be offered an alternative session (subject to availability). In the unlikely event that the venue manager deems it necessary to close the rink, alternative sessions will be offered subject to availability.
What is a Party Marshal and a Skate Buddy?
Skate Party Marshals are for children’s skate parties of up to 8 children; you can book for a Skate Party Marshal over the phone or by contacting the Customer Service team at [email protected] or once we are open at the Customer Service office. The Party Marshal will be on hand to give hints and tips…
What are the ticket prices?
Please visit our Tickets page.
Tickets
Public ticket sales launch on Monday, 9th September 2024, with our first session commencing at 09:00 on Saturday, 26th October 2024.
Sessions & Opening Hours
The Ice Rink Canary Wharf 2024/25 season will run from Saturday 26th October 2024 to Sunday 23rd February 2025 inclusive. We operate one timetable throughout the 2024/2025 season, and there are 13 sessions per day, each session runs for a duration of 45 minutes. Peak & Off Peak Times Please note that our peak times…
If I pre-book, how do I get my tickets?
Once purchased, your tickets will be emailed to you.