FAQs

If you think you may have lost something during your visit, please visit the Customer Service office as soon as possible. If you’ve already left Canary Wharf, please visit our Contact page to fill out a form.

Skate aids are stabilisers and are designed for child skaters. Due to Health and Safety considerations and to prevent congestion, we are obliged to limit the number of skate aids on the ice. Skate aids are sold on-site at the customer service office, 30 minutes prior to each session, for £5.95 each. Check our skating…

Wheelchair users have full access to the venue and manual wheelchair access to the ice rink. For all electric wheelchairs or other requirements, please contact us prior to your visit for more information. We also host dedicated wheelchair user sessions at Ice Rink Canary Wharf, the tickets for these are already available on our website….

Yes, make the most of your visit to Canary Wharf by joining us at The Oasis Bar & Terrace, which has been transformed into an alpine-themed ‘apre-ski bar’ the perfect location for your post skate beverages. Warm up with an indulgent hot chocolate, or sip an ice cold beer & sample wines from around the…

Canary Wharf has 6,000 car parking spaces of which 2,500 are in public car parks; pedal and motorcycle parking is also available at several locations. Canary Wharf has four underground public car parks, three of which lead directly into Cabot, Canada and Jubilee Place shopping malls. Designated bays are available for disabled drivers and parents…

The ice rink is located in Canada Square Park, Canary Wharf, London, E14 5AB. If you wish to travel to Canary Wharf via public transport, please visit our Location page.

Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets. If the date, time or quantity are not what you expected, please contact us as soon as possible on (0)207 418 2423, quoting your reference number.   Please note our phone…

Skaters are welcome to bring their own skates, please note this will not alter your ticket price. Speed Skates are not permitted on the ice, and organisers reserve the right not to allow a person to use their own skates if they decide that they are not suitable. We do not sharpen personal ice skates.

You can take photographs for personal use; for health and safety reasons, selfie sticks, large cameras, video cameras or audio recording devices are not allowed on the ice. The use of tripods is not permitted anywhere on-site for safety reasons. Should you have professional filming and photography enquiry, please be aware prior approval is required…

Spectators are welcomed at Ice Rink Canary Wharf free of charge. They can watch from our large covered viewing terrace, which has a fantastic rinkside view.