IRCW: FAQ

Yes, there are a number of shopping malls close by with many popular retailers and restaurants, please visit www.canarywharf.com/shops-services for more details.

There are no toilets on site this season, but plenty in the Canary Wharf Malls. So you’ll need to take your skates off and put on your shoes. The nearest toilets are sign posted over by Waitrose entrance. Please visit the Customer Services office or ask a member of staff if you need help locating them.

We are proud members of the Ice Rink Managers Association (IRMA), and we subscribe to and follow the guidance of the British Ice Skating and The Purple Guide

Spectators are welcomed at Ice Rink Canary Wharf free of charge.

They can watch from our large covered viewing terrace, which has a fantastic rinkside view.

You can take photographs for personal use; for health and safety reasons, selfie sticks, large cameras, video cameras or audio recording devices are not allowed on the ice. The use of tripods is not permitted anywhere on-site for safety reasons.

Should you have professional filming and photography enquiry, please be aware prior approval is required in writing from the Ice Rink Canary Wharf Marketing team, and a permit has been granted.

Should you wish to make a professional film or photography enquiry pertaining to Ice Rink Canary Wharf or The Grandstand Bar, please complete the filming application form.

Please Note: Due to the high number of enquiries we receive, each request will take at least 48 hours for the team to review upon receiving the filming application form.

Skaters are welcome to bring their own skates, please note this will not alter your ticket price. Speed Skates are not permitted on the ice, and organisers reserve the right not to allow a person to use their own skates if they decide that they are not suitable. We do not sharpen personal ice skates.

Please check your tickets to make sure that they are for the correct date and time, and that you have the correct number of tickets.

If the date, time or quantity are not what you expected, please contact us as soon as possible on (0)207 418 2423, quoting your reference number.  

Please note our phone is only available during business hours from 26th October 2024. Please be advised that during peak times, our lines are extremely busy, and it may be quicker for you to contact the team via our Contact Us form.

The ice rink is located in Canada Square Park, Canary Wharf, London, E14 5AB. If you wish to travel to Canary Wharf via public transport, please visit our Location page.

Canary Wharf has 6,000 car parking spaces of which 2,500 are in public car parks; pedal and motorcycle parking is also available at several locations.

Canary Wharf has four underground public car parks, three of which lead directly into Cabot, Canada and Jubilee Place shopping malls.

• Canada Square Car Park: Entrance on Montgomery Street (use E14 5EW for sat nav); this entrance is the closest to Ice Rink Canary Wharf
• Cabot Square Car Park: Entrance on Cooks Close (use E14 4AP for sat nav)
• Jubilee Place Car Park: Entrance on Bank Street (use E14 5NY for sat nav)
• Westferry Circus Car Park: Entrance on West India Avenue (use E14 4HD for sat nav)

Designated bays are available for disabled drivers and parents with children.

There is a height restriction of 2.0m in all car parks and all of the public car parks at Canary Wharf hold Park Mark safer parking awards.

All car parks are cashless, and will not accept cash payments. Please note the use of a debit/credit card or contactless method will need to be used to pay for your parking session.

Yes, make the most of your visit to Canary Wharf by joining us at The Oasis Bar & Terrace, which has been transformed into an alpine-themed ‘apre-ski bar’ the perfect location for your post skate beverages. Warm up with an indulgent hot chocolate, or sip an ice cold beer & sample wines from around the world. It’s the perfect spot to warm up or cool down after your ice skating experience.

Wheelchair users have full access to the venue and manual wheelchair access to the ice rink. For all electric wheelchairs or other requirements, please contact us prior to your visit for more information.

We also host dedicated wheelchair user sessions at Ice Rink Canary Wharf, the tickets for these are already available on our website.

Please note that wheelchair users must be accompanied on the ice by a competent skater – the accompanying carer skates for free. To book a carer ticket or if you have any other questions with regards wheelchair users, please email [email protected] and we will get back to you as soon as possible.

Skate aids are stabilisers and are designed for child skaters. Due to Health and Safety considerations and to prevent congestion, we are obliged to limit the number of skate aids on the ice. Skate aids are sold on-site at the customer service office, 30 minutes prior to each session, for £5.95 each.

Check our skating aids page for more information.

If you think you may have lost something during your visit, please visit the Customer Service office as soon as possible. If you’ve already left Canary Wharf, please visit our Contact page to fill out a form.

For safety reasons, all children between the ages of 4-12 must be accompanied by an adult/teen skater who is 13 years old or over.

There is no height restriction to skate; however, we recommend hiring a skate aid for children. Hire a Penguin for children up to 1.2m in height to help them find their feet on the ice. Hire a Snowman for children 1.2m – 1.5m to help them stay steady on the ice. For health and safety reasons, Skate Aids are not permitted for use for anyone over the height of 1.5m.

For more information about Ice Skating Aids please visit our dedicated page.

There’s little chance of general bad weather cancelling play with our magnificent roof, lit up by the glow of our magnificent lighting display and our shimmering giant mirror ball, so come rain or shine, the British weather won’t stop this year’s fun winter day out. We want you to be able to enjoy your skate in all weather conditions; the rink is covered to enable this; however, in extreme weather conditions, we may have to close for safety reasons.

Ice Rink Canary Wharf has a capacity of 325 per session.

If your child requires a skate aid (Penguin or Snowman), then head to the Customer Service office; otherwise, you can go straight to the scanning point and then into the skate exchange to get your skates on.

Ensure all belongings are secured in the lockers provided, and make your way to the scanning point, presenting your confirmation email with your unique QR code. Please arrive in good time to avoid queueing before you pick up your skates.

Our system will allow you to enter up to 30 minutes before the start of your session. If you are earlier than 30 minutes, head to The Oasis Bar & Terrace for all your favourite winter warmers and refreshments and watch the other skaters.

Should you have any questions, you can speak to one of our team members or head to the Customer Service office inside the Skate Exchange.

Skate boot hire is free and included in your ticket price.

To make your visit as enjoyable as possible, we recommend that your clothing is suitable for your time on the ice and the weather. We advise wearing trousers or tracksuit bottoms as these will dry quicker than denim if you get wet. Please bring long socks, a warm waterproof jacket, gloves and a hat ready for action on the ice.

Ice Rink Canary Wharf reserves the right not to allow customers to wear impractical clothing or fancy dress on the ice rink if they decide it may cause a risk to themselves or others.

The available ice skates range from children’s size 8 (EU25) to adults size 15 (EU52), and skate hire is included in your ticket price.

Please make sure you arrive at the ice rink at least 25 minutes before your skating session is due to start. This will allow enough time to get the correct size skates and store your personal belongings. During busy periods (Monday to Friday after 17:00 and Saturday & Sunday after 12:00), we recommend arriving up to 30 minutes before your session starts.

If you arrive late, you will be allowed on the ice, but you may not have your entire skating session and can only stay for the remainder of your booked session.
Please note that all sessions are 45 minutes.

Tickets are only valid for the date and session time booked. Tickets are not transferable or refundable.

Please note that no bags are permitted on the ice, so we encourage you to only bring the essentials with you. All bags (handbags, rucksacks, man-bags, purses etc.) must be placed in the lockers provided.

You will be able to use a £1.00 coin in our lockers. If you don’t have a £1.00 coin for the lockers, you can purchase a locker token via credit/debit card for £1.00 at the entrance or at Customer Services. Please note that the token is non-refundable, and only Ice Rink Canary Wharf locker tokens can be used in the lockers – generic tokens from supermarkets etc. will not work.

Please do not bring large baggage or valuable items to Ice Rink Canary Wharf as they will not fit into a locker, and we can not store them anywhere onsite. Ice Rink Canary Wharf accepts no responsibility for personal belongings.